Privacy Policy

CallAgent AI ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by CallAgent AI. This policy applies strictly to Indian residents and businesses and complies with the Digital Personal Data Protection Act, 2023 (DPDP Act) of India.

1. Information We Collect

We collect information you provide directly to us when you:

• Create an account or purchase a subscription.
• Configure your AI receptionist parameters (business name, FAQs, etc.).
• Contact our customer support team.

This may include your name, email address, phone number, and billing information (processed securely by Razorpay; we do not store full credit card details).

Call Data: We collect and store audio recordings and text transcripts of calls handled by your AI receptionist to provide you with call summaries and analytics.

2. How We Use Your Information

We use the collected information for various purposes, including:

• To provide and maintain our Service.
• To notify you about changes to our Service.
• To provide customer support.
• To generate call summaries and actionable insights for your business.
• To detect, prevent and address technical issues.

3. Data Storage & Localization

CallAgent AI is an Indian product built for Indian businesses. All user data, call recordings, and transcripts are stored securely on servers located within the Republic of India, fully compliant with data localization norms.

4. Sharing of Data

We do not sell, trade, or rent your personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners and trusted affiliates for the purposes outlined above.

We may share your data with third-party vendors (e.g., Vapi, OpenAI, Razorpay) strictly for the purpose of operating the service. These vendors are bound by strict confidentiality agreements.

5. Your Rights (DPDP Act)

Under Indian law, you have the right to:

• Request a summary of personal data processed by us.
• Request correction or erasure of your personal data.
• Register a grievance regarding your data processing.

To exercise these rights, please contact us at hello@callagentai.in.

6. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: hello@callagentai.in
• By phone: +91 9740943833